Returns and cancellations
Our prints are made to order.
StellarPix checkout is currently in test mode. Test orders do not charge real payments or ship prints. This policy describes our customer service terms for print purchases.
Damaged, defective, or incorrect prints
Contact Customer.Service@StellarPix.net within 14 days after delivery to request a replacement. Include your order number and a description of the issue. Photos of the print and packaging help us resolve your request.
Change-of-mind returns
We do not accept returns or exchanges for a change of mind, except where required by law.
Cancellations
Contact Customer.Service@StellarPix.net as soon as possible. Orders can be canceled for a full refund before they are submitted to our printing partner. After submission, cancellation is unavailable except where required by law.
Shipping delays
If we cannot ship within the promised timeframe, we will notify you and offer the choice of accepting a revised shipping date or canceling for a full refund.
Your consumer rights
This policy, including the 14-day reporting window, does not limit your rights under applicable law.